Resort - hospitality: 85% reduction in mosquitoes & insects while maintaining OTA ratings in 60 days
Implementing a Hospitality-standard Pest Control program - odorless, quiet, and guest-experience friendly
As a 4–5-star hotel/resort, guest experience is the highest priority.
Just one complaint about mosquitoes, ants, or cockroaches can significantly lower OTA ratings and directly impact revenue.
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Guest experience risks
For hotels and resorts, just one complaint about mosquitoes at the pool or ants and cockroaches in guest rooms can disrupt the guest experience. These minor incidents can easily appear on Booking or Agoda, lower OTA ratings, and directly impact revenue and brand reputation.
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Operational & brand risks
Many hotels only respond after incidents occur, creating a reactive cycle of “chasing complaints.” Traditional methods often cause odors, noise, or are applied at the wrong time, unintentionally affecting check-in, check-out, and housekeeping schedules.
PestMan redesigned the entire Pest Control program around a “guest experience first” approach
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Experience-zone-based control
PestMan approaches each challenge based on specific areas such as guest rooms, villas, pools, landscapes, and restaurants. Each area is assigned a tailored solution suited to guest exposure levels and operational characteristics. -
Discreet - seamless - well-timed treatment
The entire treatment process is designed to be discreet, low-odor, and low-noise. Spraying and routine control activities are carried out during off-peak hours to ensure the guest experience remains uninterrupted. -
Transparent monitoring & reporting for Management
In addition to on-site treatment, PestMan provides periodic reports that help Management monitor insect activity by area and season. This allows hotels to proactively prevent risks instead of simply reacting to complaints.
Results
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85% reduction
in mosquito & insect activityPool areas, gardens, and outdoor villas
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Maintaining stable
OTA ratingsNo more negative complaints related to mosquitoes, ants, or cockroaches
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No operational
disruptionsNo odor - no noise - no impact on housekeeping schedules
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Management becomes
more proactiveClear data & reporting for better control during peak seasons
“Since working with PestMan, we no longer worry about having to constantly deal with mosquito issues every rainy season.
Most importantly, all activities are carried out very discreetly without affecting the guest experience.”
Operations Management Representative
Related Case Studies
Hotel: Significantly reduced complaints about mosquitoes & insects in just 45 days
The PestMan team developed a specialized insect control process for hospitality environments, focusing on safety and aesthetics without affecting guests’ stays. After implementation, the resort significantly reduced incidents involving cockroaches, mosquitoes, and ants in guest rooms and restaurant areas.
View details
Resort - hospitality: 85% reduction in mosquitoes & insects while maintaining OTA ratings in 60 days
The PestMan team developed a specialized insect control process for hospitality environments, focusing on safety and aesthetics without affecting guests’ stays. After implementation, the resort significantly reduced incidents involving cockroaches, mosquitoes, and ants in guest rooms and restaurant areas.
View details
Pest control is not simply about spraying; it requires proactive risk monitoring and audit readiness to protect the environment and brand reputation.
Ready to eliminate audit risks and proactively protect customer experience & brand reputation?
