1. Purpose and scope of information collection on pestman

The primary data collected on pestman.vn includes customer email addresses, phone numbers, and addresses. This information is required when users subscribe to updates or purchase products/services so that we can provide consultation, confirm arrangements prior to service implementation, and ensure customer benefits.

2. Scope of information usage

PestMan uses customer information for the following purposes:

• Providing services to customers
• Delivering products to the address provided by customers
• Sending notifications regarding new products and promotional programs on pestman.vn
• Contacting and supporting customers during product usage
• When requested by judicial authorities, including procuracies, courts, or investigation police agencies in relation to any legal violations committed by customers (if any).

3. Information retention period

Customer information is retained until a deletion request is received from the customer.

All customer information is stored on PestMan’s servers.

4. Parties authorized to access information

Customers agree that, when necessary, the following organizations, entities, or individuals may access and collect their personal information, including:

• Website administration team
• Product warranty department
• Third-party service providers integrated with pestman.vn
• Sales and customer service departments
• Upon request from competent government authorities.

5. Contact information of the entity collecting and managing personal data

(PestMan)

Phone: (+84) 932669883

Address: 29 Ton Duc Thang Street, Sai Gon Ward, Ho Chi Minh City, Vietnam

Email: contact@pestman.vn

6. Methods and tools for users to access and modify their personal data

Customers have the right to review, update, amend, or request the deletion of their personal information at any time by sending a request to contact@pestman.vn or contacting the company via hotline 024 7108 9898, except where the data is processed for one of the following purposes:

• To comply with legal obligations
• To establish, exercise, or defend legal claims

7. Complaint handling mechanism regarding the misuse of personal information beyond the notified scope and purpose

If customers discover that their personal information has been used for improper purposes or beyond the notified scope, they may submit a complaint via email to contact@pestman.vn or contact the company at 024 7108 9898 and provide relevant evidence related to the incident.

8. Commitment to customer personal information security

Customer personal information on the website is strictly protected by PestMan in accordance with PestMan’s privacy policy, which is developed and monitored based on the stringent security standards of the VFC system.

The collection and use of each customer’s information shall only be carried out with the customer’s consent, except where otherwise required by law. Customer personal information shall not be used, transferred, provided, or disclosed to any third party without the customer’s prior consent.

In the event that the information storage server is attacked by hackers resulting in the loss of customer personal data, we shall be responsible for promptly notifying the relevant authorities for investigation and handling, as well as informing affected customers. To facilitate service fulfillment, we may provide certain information such as name, address, and telephone number to the delivery service provider during the process of delivering products to customers.

Sincerely thank you.