Hotel: Significantly reduced complaints about mosquitoes & insects in just 45 days
A Pest Control solution tailored for hotel operations
Pests not only affect customer experience but also increase operational risks and pressure on hotel teams.
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Guest experience & service brand risks
Mosquitoes and insects can disrupt sleep, especially for family guests and business travelers. Even a few incidents can lower the perceived “five-star” experience.
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OTA & word-of-mouth risks
Reviews mentioning “mosquitoes/insects,” even at a small percentage, can still strongly influence booking decisions. OTA ratings are easily affected by feedback about “nighttime discomfort.”
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Operational risks & sunk costs
Handling incidents while rooms are occupied takes up staff time, may lead to room changes, amenities, late check-outs, and creates a recurring cycle of reactive problem-solving.
PestMan helps hotels control insects without affecting the guest experience
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Zoning by “hotspots” instead of chasing complaints
Prioritizing lower floors / landscape-adjacent areas, garden villas, pool - outdoor areas, and traffic flows -
Discreet implementation based on vacant-room schedules / off-peak hours
Coordinating with FO–Housekeeping based on room status helps limit odors/noise and avoid interfering with guests’ rest periods, so guests do not feel that “the hotel is treating an insect issue.” -
Regular monitoring + rapid response when signs appear
Maintaining regular inspections, responding quickly to complaints, and tracing root causes by area to prevent recurrence in other rooms or floors
Results
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Sharp reduction in complaints about mosquitoes/insects
Reduced by approximately 75–85% (based on comparable five-star hotel operations): from 25–35 complaints per month to 5–8 complaints / month.
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Fewer emergency treatments while rooms are occupied
From 8–12 cases per month down to 2–3 cases per month; room changes/compensation cases caused by insects dropped to 0–1 case per month.
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Reduced the risk of insect-related negative OTA reviews
The percentage of reviews mentioning “mosquitoes/insects” typically dropped from around 5–7% to ~1–2%, helping keep OTA ratings stable and limit complaints about “hygiene/room quality.”
“Since working with PestMan, complaints about mosquitoes in guest rooms have dropped significantly. Most importantly, the treatment process is very discreet and does not affect the guest experience.”
Representative of the
Management Board
5-star Hotel
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Pest control is not simply about spraying; it requires proactive risk monitoring and audit readiness to protect the environment and brand reputation.
Ready to eliminate audit risks and proactively protect customer experience & brand reputation?
